“I wanted to let you know how delighted my wife was with the St. Valentine’s Day chocolates I bought for her from your shop and how pleased I am with those my wife bought from your shop for me. We live in deepest Dorset and we are in Oxford only a few times each year when I need to go to the Bodleian where I am a Reader and studying for my MA degree. I hope you are having a successful time.” – IAM from Dorset, 14th February 2018